Frequently Asked Questions
Read the answers to frequently asked questions below! If you can’t find the answer you’re looking for, feel free to contact us!
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Does the product I ordered come with a warranty?
We offer a warranty for all our products as a standard. You can find the exact warranty period directly on the product page.
What should I do if I want to return or exchange a product?
Our goal is to ensure your satisfaction with our products and peace of mind when making a purchase. If, for any reason, you decide to return a product, you must contact us within 14 days of receiving it. To ensure a smooth return process, please reach out to us first via email at info@northlumen.eu and provide details about your return.
What should I do if the product is defective?
We’re sorry to hear that the product you received is defective. Please contact us as soon as possible here so we can resolve the issue by either replacing the product or issuing a refund.
Can I cancel my order?
You can cancel your order as long as it hasn’t been packed yet. Check your email to see if you’ve received a notification about your order being processed. If you haven’t received one yet, please contact us promptly here.