Refund policy

You have the right to exchange or return your entire order, or part of it, within 14 days of receiving it. The return policy applies only to unused and resaleable products in their original packaging. Refunds will be processed using the payment method originally used for the purchase. Returns are free of charge.

Return Address:
JT eCommerce Oy
Autoiljantie 9
94600 Kemi, Finland

If your product is lost or damaged during shipping or does not match your order, you must report the issue within 14 days to info@northlumen.eu. If the package is damaged during shipping, you must immediately file a claim with the shipping company.

Uncollected Shipments

An uncollected shipment is not considered a valid return under the Consumer Protection Act but is treated as a breach of contract by the buyer. In such cases, we will automatically charge a fee of €25 for postage and handling costs. The online store reserves the right to claim compensation for costs incurred due to the breach of contract.