Warranty Terms

1 SCOPE


1.1 These warranty terms are applied to all products that include warranty (“Products” or “the Product”) sold by
JT eCommerce Oy (“the Seller”) to its customers (“the Buyer”). Any deviations from these warranty terms must be
agreed upon in writing.

2 WARRANTY

2.1 The Seller grants the Products a twelve (12) month warranty calculated from the delivery of the
Product. The Seller’s warranty includes the assurance that the products comply with the seller’s valid
product specifications applied to normal trade, unless otherwise has been agreed upon by the seller
and the buyer in writing (“Product specifications”). The repair or replacement of a faulty product does not
extend the warranty period of the product.

2.2 Faults include, for example, manufacturing and structural errors and other faults and defects that become
evident during the warranty period and reduce the usability of the product. However, the seller will not be
responsible for faults when the seller can prove that the deviation in the quality or usability of the product
from normal is likely to be due to a reason attributable to the buyer. Such a reason can be, for example,
non-compliance with the installation, operation, or maintenance instructions provided to the buyer or other
erroneous handling of the product.

2.3 When the warranty is broken, the only legal remedies available to the buyer and the only obligations of the
seller, subject to the sole discretion of the seller, are: (i) compensating the purchase price in exchange for the
return of the faulty product, or (ii) repairing the product or replacing the faulty product with a new one.

2.4 The seller has the right to perform warranty service on the device. The condition for
warranty service is that the device is delivered to specified reipair shop that is indicated by
the seller. If this requirement is not met and warranty service cannot be performed, the
purchaser will be responsible for the additional costs incurred.

2.5 The buyer must inspect the products immediately upon reception and must submit a written claim to the
seller if the products deviate from the product specifications or are defective in relation to the product
specifications. A claim must be submitted on deviations and defects within fourteen (14) days from the
moment they were observed or should have been observed. The claim must include a complete list of
the products that the buyer considers to be faulty and detailed photographs of the faults. The model and
serial number of the products must be specified, if possible. Before the seller accepts the warranty claim
subject to the seller’s sole discretion, the seller has the right to inspect the faulty products and the operating
conditions in which the defects were observed. A claim must be submitted to the seller of any hidden
defects within fourteen (14) days from the moment they were observed or should have been observed.
The buyer has the burden of proving that the defect is hidden in nature.

2.6 The seller will not be responsible for any other fees or expenses based on the warranty. The faulty product
that has been replaced must be handed over to the possession and ownership of the seller. If products must
be returned to the seller, the seller reserves the right to approve the transportation expenses beforehand.

2.7 If products are suspected to be faulty or to not comply with the product specifications, even when no fault
has been identified, their use is strictly forbidden.

2.8 The seller will not be responsible forthe product or a part of the product when

a)the product is damaged
during transportation, which the seller is not responsible for based on the delivery term;

b) the product is
damaged due to an accident after delivery or due to carelessness or inappropriate storage;

c) the product is
used against the installation, operation, or maintenance instructions or otherwise in an inappropriate
manner, or the use of the product is continued despite poor performance; or

d) the matter concerns normal
tear and wear. If the buyer neglects the above duty of care, the buyer will be deemed to have waved all
claims they have made regarding the products.

2.9 If it is found during warranty repairs that the product is not faulty or that the fault is excluded from the
scope of the warranty, the Seller has the right to charge a reasonable fee for the repair visit, even when
no actual repairs are implemented.

2.10 In addition to the warranty granted based on these warranty terms or the Contract, the seller has not given
any other explicit or silent warranty regarding e.g. the suitability for commercialisation or purpose of the
product. For the sake of clarity, it is stated that this warranty does not, therefore, cover the indirect losses or
damage caused to the buyer or any losses or damage caused to third parties by the faulty product.

JT eCommerce Oy

Autoilijantie 9, 94600 Kemi

Tel. +358 45 7834 0426
+358 45 7834 0425

Y-tunnus 3455506-3

Registered domicile

FI-94600 KEMI| FINLAND

northlumen.eu

VAT no FI34555063

Kemi, Finland